The Reality Resource Hub is your one-stop shop for resources, documentation, how-to guides and more. You can use the search function on the home page and enter keywords for any information you may be looking for. You might instead choose to browse our collection of Getting Started articles, FAQs, Samples and Troubleshooting.

We are always expanding the Reality Resource Hub, but if there is anything you cannot find on this page, please post it in our Developer Community server on Discord. It is intended to be a place to interact with the PureWeb team, ask questions, submit ideas, and work together! The questions and feedback we receive there help us continually improve our content.

If you have questions about our platform but do not yet have a license, please click here to contact us through our website.

Contact Support

If you have an issue/question for an existing deployment or license, please use the form below, and provide the following information:

  • Project ID
  • Model ID
  • LaunchRequest ID(s) - if applicable
  • Link to test the experience
  • Detailed description of the issue
  • Screenshots or screen recording of the issue
  • Steps to reproduce the issue
  • Game Engine (Unity or Unreal) and Engine Version

Requests sent on weekends or national holidays will not be addressed until the following business day.

Open a support ticket